Change Manager

Change Managers working on a Transformation Program are usually responsible for driving strategic change, managing complex projects, and ensuring the successful adoption of new processes, technologies, and organisational structures. .

Typical Responsibilities:

• Develop and execute change management strategies: Collaborate with program leadership and key stakeholders to develop comprehensive change management strategies aligned with the overall transformation program objectives. Define change goals, assess organizational readiness, and create actionable plans to ensure successful adoption of new initiatives.
• Lead change initiatives: Take ownership of change initiatives within the transformation program. Develop detailed project plans, timelines, and budgets. Coordinate and oversee all change management activities, including communication, training, stakeholder engagement, and resistance management.
• Conduct change impact assessments: Identify and evaluate the potential impact of the transformation program on various aspects of the organization, such as processes, people, and culture. Develop change impact assessments and mitigation plans to address potential risks and challenges.
• Stakeholder engagement and communication: Build strong relationships with program stakeholders, including executives, department heads, project teams, and employees. Develop and implement effective communication strategies to keep stakeholders informed and engaged throughout the transformation journey.
• Design and deliver training programs: Identify training needs resulting from the transformation program and develop training plans accordingly. Collaborate with subject matter experts to design and deliver comprehensive training programs that equip employees with the knowledge and skills required to adapt to new processes and technologies.
• Monitor and measure change progress: Establish metrics and indicators to track the progress and effectiveness of change initiatives within the transformation program. Continuously monitor and evaluate change progress, collect feedback, and make data-driven recommendations for adjustments and improvements.
• Change leadership and support: Provide change leadership and support to project teams and employees impacted by the transformation program. Foster a positive change culture, address resistance, and overcome obstacles by providing guidance, coaching, and resources as needed.
• Stay updated with industry trends: Keep abreast of the latest trends, best practices, and emerging technologies in change management and organizational transformation. Share insights and recommendations with the program leadership team to drive innovation and improve change management processes.

Typical requirements:

• Bachelor's degree in business administration, organisational psychology, or a related field. A master's degree is preferred.
• Proven experience in change management, with a focus on large-scale transformation programs.
• Strong understanding of change management methodologies, frameworks, and tools.
• Demonstrated experience leading change initiatives and driving successful transformations.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels of the organization.
• Strong leadership capabilities, including the ability to motivate and inspire cross-functional teams.
• Exceptional problem-solving and analytical skills, with the ability to navigate complex and ambiguous situations.
• Proficient in project management techniques and tools.
• Knowledge of relevant technologies and their impact on organizational change.
• Ability to adapt to a fast-paced and dynamic environment, managing multiple priorities simultaneously.
• Certification in change management (e.g., Prosci, ACMP) is highly desirable.