Job Description

We here at TOM Executive have partnered with one of Australia's largest Super Fund companies to recruit a Manager of their Superannuation Administration/Registry team.  With predicted growth of this team and the funds under management this is a great opportunity to join an organisation that can deliver your long term career goals.

Reporting to the Senior Manager of Registry you will lead a team responsible for all aspects of superannuation administration and member experience.  This is a large team where you will:

• Provide strong leadership, support and coaching to the team that is consistent with company values and inspires them to deliver a market leading member experience. 
• Review and re-engineer team processes and workflow management in collaboration with the Manager, Operations, to ensure they are fit for purpose and drive operational efficiency and an optimal member experience.
• Raise and manage incidents and breaches in line with the requirements of the organisational incident management process and identify and address issues that could lead to incidents
• Leverage the Operational Excellence framework and embed a culture of continuous improvement at individual and team level

To be successful in your application you will need extensive team management experience, knowledge of registry and a proven track record of delivering process improvements.