- Claims Case Manager opportunity at a leading superannuation firm
- Manage end-to-end TPD claims, guiding members through the process with empathy and professionalism
- Permanent role | Up to $105k package | Sydney CBD offices with a flexible hybrid working model
About the Role
Are you passionate about making a difference in people’s lives during their most challenging times? We’re seeking a Claims Case Manager with experience in Total and Permanent Disability (TPD) to join a values-led, purpose-driven organisation based in Sydney.
This role sits within a team that supports members through complex life events. Your core responsibility will be to manage the end-to-end TPD claims process, providing compassionate support and clear guidance to claimants. You’ll also liaise with legal representatives, insurers, and internal stakeholders to ensure each case is assessed fairly and efficiently.
This opportunity is ideal for experienced case managers from a superannuation or life insurance background who are looking to make a real impact.
Responsibilities:
- Manage a portfolio of TPD insurance claims from lodgement to resolution
- Communicate clearly and empathetically with members and their representatives
- Prepare trustee recommendations and ensure documentation is compliant and complete
- Review and challenge insurer decisions where appropriate to advocate for fair outcomes
- Provide accurate updates and support to claimants, making complex processes feel simple
The Ideal Candidate:
- Prior experience in claims case management, ideally within superannuation or life insurance
- A strong background in handling TPD or disability claims
- Confidence in assessing and reviewing declined claims and preparing recommendations
- Strong written and verbal communication skills
Why You’ll Love It
- Work in a purpose-led environment making a real impact in people’s lives
- Enjoy a supportive, values-driven team culture
- Flexible working: hybrid model with 2+ days in the Sydney office
